A workflow your team can review and operate
Choose the steps to automate, the evidence needed to check them and the decisions that stay with people.
Document processing
Extract and classify agreed document types, with validation and review for uncertain or incomplete fields.
Inbox & ticket triage
Categorise messages, draft responses and route exceptions using agreed categories and approval rules.
Data sync & entry
Connect approved records across systems, with ownership, duplicate handling and recovery rules.
Multi-step workflows
Map approvals, handoffs and conditions across the tools included in the project scope.
AI-in-the-loop
Use models to summarise, classify and draft, with people reviewing consequential or uncertain decisions.
Scheduled jobs
Schedule or trigger workflows with defined retry limits, monitoring and an owner for failures.
Business process automation with AI, explained
The scope, review points and evidence to agree before commissioning an automation.
What we automate
We map one recurring task from input to checked output: document extraction, record updates, message triage or an approval flow. The pilot identifies the permitted actions, required review and recovery path for each step.
- Invoice, form, and contract processing
- Data entry, migration, and system sync
- Email and support-ticket triage
- Report generation and scheduled jobs
Choose rules and models for the task
Use rules and APIs where the process is deterministic. Where a model helps interpret a document or message, evaluate it on representative examples, including missing data and ambiguous requests. Route uncertain outputs to review before they change another system.
Agree the acceptance checks before the pilot
Bring normal inputs, missing fields, duplicates and a case that should require approval. Agree the expected output for each, which system may be changed and who handles a failed retry. Compare handling time and correction work with the current process; report observed results with their sample size and limits.
Related AI services
Want a conversational front end for a process? See AI copilots or AI calling agents. Or explore the full AI solutions overview.